Medfind Solutions

PRIVACY POLICY

MedFind Solutions

Effective Date: 1^st August, 2026

1. Introduction

Welcome to MedFind Solutions.

MedFind Solutions is a Kenyan healthcare marketing platform and professional directory that connects patients with verified healthcare professionals and healthcare facilities. We are committed to protecting your privacy and handling your personal data in accordance with the Constitution of Kenya, the Data Protection Act, 2019, the Data Protection (General) Regulations, 2021, and other applicable laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our website and services.

By using MedFind Solutions, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

MedFind Solutions is a healthcare marketing platform that provides an online directory of verified healthcare professionals and healthcare facilities in Kenya.

MedFind Solutions is not a healthcare provider. We do not provide medical advice, diagnosis, treatment, emergency services, or prescribe medication. Our role is limited to providing a trusted platform that enhances the visibility of verified healthcare providers and helps users find and connect with them.

3. Data Controller

For purposes of the Data Protection Act, 2019, MedFind Solutions is the Data Controller responsible for the collection and processing of personal data through this website.

Contact Information

MedFind Solutions

Email: info@medfindsolutions.co.ke

Website: https://medfindsolutions.co.ke

4. Information We Collect

We may collect the following categories of personal information.

A. Personal Information

· Full Name

· Email Address

· Phone Number

· WhatsApp Number

· Postal or Physical Address (where applicable)

B. Professional Information

For healthcare professionals and healthcare facilities:

· Professional Title

· Profession

· Specialty

· Qualifications

· Years of Experience

· Practising Licence

· Operating Licence

· Professional Registration Number

· Licensing Body

· Services Offered

· Consultation Fee (where applicable)

· Business Profile Information

C. Technical Information

We automatically collect certain technical information, including:

· IP Address

· Browser Type

· Device Information

· Operating System

· Date and Time of Visit

· Pages Visited

· Website Usage Statistics

5. How We Collect Information

We collect information:

· When you register an account.

· When you subscribe to our services.

· When you upload professional documents.

· When you complete online forms.

· When you contact us.

· Through cookies and website analytics.

· Through payment processing.

6. Legal Basis for Processing Personal Data

We process personal information based on one or more of the following lawful grounds under the Data Protection Act, 2019:

· Your consent.

· Performance of a contract.

· Compliance with legal obligations.

· Legitimate business interests.

· Protection of legitimate public interests where applicable.

7. Why We Process Your Information

Your information may be used to:

· Create and manage your account.

· Verify healthcare professionals and healthcare facilities.

· Display verified public profiles.

· Process subscription payments.

· Respond to enquiries.

· Provide customer support.

· Improve website performance.

· Maintain website security.

· Prevent fraud and abuse.

· Comply with legal obligations.

8. Verification of Healthcare Providers

Healthcare professionals and healthcare facilities are required to submit valid registration and licensing documents.

Verification is conducted using information submitted by the applicant and, where applicable, confirmed against the relevant professional regulatory or licensing body.

A Verified badge confirms that, at the time of verification, the provider held a valid licence or registration issued by the relevant regulatory authority.

Verification does not constitute an endorsement, guarantee of competence, or guarantee of the quality, safety, or outcome of healthcare services provided.

9. Public Profile Information

The following information may be displayed publicly:

· Name

· Professional Title

· Specialty

· Qualifications

· Services

· Contact Details

· Consultation Fee (where applicable)

· Verification Badge

· Working Hours

· Clinic Information

· Website Links

· Social Media Links

Only information intended for public display will be published.

10. Cookies

We use cookies to:

· Improve website functionality.

· Remember user preferences.

· Measure website performance.

· Analyse visitor traffic.

· Enhance user experience.

You may disable cookies through your browser settings.

11. Payment Information

Subscription payments are processed through secure third-party payment providers.

MedFind Solutions does not store:

· M-Pesa PINs

· Debit Card Numbers

· Credit Card Numbers

· Online Banking Passwords

12. Sharing of Personal Data

We do not sell personal information.

Information may only be shared:

· With payment processors.

· With website hosting providers.

· With technology service providers.

· Where required by law.

· Where required by a court order.

· With regulatory authorities where legally required.

13. Cross-Border Data Transfers

Your personal information may be stored or processed on secure servers located outside Kenya where our technology providers or hosting services operate.

Where personal data is transferred outside Kenya, MedFind Solutions will take reasonable measures to ensure appropriate safeguards are in place in accordance with the Data Protection Act, 2019.

14. Data Retention

We retain personal information only for as long as necessary to:

· Provide our services.

· Comply with legal obligations.

· Resolve disputes.

· Maintain business records.

· Enforce our legal agreements.

Where information is no longer required, it will be securely deleted or anonymised.

15. Data Security

We implement appropriate technical and organisational security measures, including:

· SSL encryption

· Secure login authentication

· Password encryption

· Role-based access controls

· Secure document storage

· Routine security monitoring

· Regular system maintenance

Although we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

16. Your Rights

Under the Kenyan Data Protection Act, you have the right to:

· Be informed about the collection and use of your personal data.

· Access your personal information.

· Request correction of inaccurate information.

· Request deletion of personal data where legally applicable.

· Object to the processing of your personal data.

· Withdraw consent where processing is based on consent.

· Lodge a complaint with the Office of the Data Protection Commissioner (ODPC).

17. Marketing Communications

Where you have consented, MedFind Solutions may send you updates regarding:

· New features

· Promotions

· Subscription reminders

· Newsletters

· Platform announcements

You may unsubscribe from marketing communications at any time.

18. Third-Party Websites

Our website may contain links to third-party websites.

MedFind Solutions is not responsible for the privacy practices or content of external websites.

19. Children's Privacy

Our platform is intended for individuals aged 18 years and above.

We do not knowingly collect personal information from children.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations.

The latest version will always be available on our website.

21. Contact Us

If you have questions regarding this Privacy Policy or the handling of your personal information, please contact:

MedFind Solutions

Email: info@medfindsolutions.co.ke

Website: www.medfindsolutions.co.ke

22. Complaints

If you believe that MedFind Solutions has not handled your personal information in accordance with the Data Protection Act, 2019, you have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya, without prejudice to any other legal remedies available to you.